dkwen's Privacy Policy

1 Introduction & Scope

dkwen operates a safe and reliable online betting platform for players in Bangladesh. This Privacy Policy explains how we collect personal information from visitors and registered users of our website, the purposes for which we use it, how long we retain it, and the circumstances under which we share it with third parties.

This Policy applies to all dkwen services — including website browsing, account registration, financial transactions, game activity, and customer support. If you are under 21 years of age, you may not use this platform, and we do not intentionally collect any information from minors.

Any changes to our Policy take effect upon publication on the website. Continued use of the platform after a change means you are considered to have accepted the updated Policy.

2 Information We Collect

dkwen collects user information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account, deposit or withdraw funds, or contact us for support, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (national ID card or equivalent)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• User-set password and security preferences

2.2 Automatically Collected Information

When you use our website, the following information may be collected automatically through technical means:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Your browsing activity on the website and session duration
• Information collected through cookies and similar tracking technologies
• Referrer URL and the source of your visit to the website

2.3 Transaction-Related Information

Your financial transaction history, betting activity, win/loss records, and bonus usage details are stored securely in our systems. This information is used to enforce responsible gaming policies and prevent fraud.

3 Purposes for Using Information

dkwen uses your information for the following legitimate purposes:

We do not sell your information to third parties for any unrelated commercial purpose. Your information will always be used within the limits described in this Policy.

4 Data Sharing & Third Parties

dkwen may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

To complete your financial transactions, we share the necessary transaction information with bKash, Nagad, Rocket, Upay, and our banking partners. These providers follow their own privacy policies.

4.2 Technology & Service Providers

We have trusted technology partners who help operate our platform — such as cloud hosting, cybersecurity, and analytics service providers. They are given access only to the information needed for their specific tasks and are required to comply with our privacy standards.

4.3 Legal Obligations

We may be legally required to disclose certain information based on a court order, legal process, or a valid request from a competent authority.

4.4 Business Transfers

In the event of a future business merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. In such a case, we will notify you in advance.

Outside of the above circumstances, dkwen does not disclose, sell, or rent your personal information to any third party.

5 Data Security Measures

The security of your information is our top priority. dkwen uses industry-standard technical and organizational measures to keep data secure:

• SSL Encryption: All communications on our website and app are encrypted using SSL/TLS protocol, protecting data from interception during transmission.
• Secure Server Infrastructure: Our data is stored in secure data centers with both physical and digital layers of protection.
• Access Controls: Only authorized staff can access relevant data on a need-to-know basis. Every access is logged and reviewed regularly.
• Password Protection: Your password is stored using a strong hashing algorithm — even our staff cannot read it.
• Regular Security Audits: Our systems are tested regularly to identify and quickly address potential vulnerabilities.
• Two-Factor Verification: Additional verification steps are used for sensitive activities.

While we take every protective measure available, transmitting information over the internet is not completely risk-free. If you notice any unusual activity on your account, please contact our support team immediately.

6 Cookies & Tracking Technologies

The dkwen website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website (login sessions, language preferences). These cannot be disabled.
• Analytical Cookies: Used to understand how users interact with the website so we can improve our services.
• Functional Cookies: Remember your preferences — such as language selection or information from a previous session.

6.2 Managing Cookies

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some important website functions to stop working correctly.

7 Data Retention Period

dkwen retains your information only for as long as necessary. The specific retention period depends on the type of information and the purpose for which it is used:

• Active Account Data: Retained for the entire period your account remains active.
• Transaction Records: Retained for a set period in line with financial regulations and fraud prevention requirements.
• Identity Verification Documents: Retained for as long as required by applicable regulations.
• Marketing Preferences: Until you opt out.
• Closed Account Data: May be retained for a limited period after account closure to meet legal obligations.

Once the need for retention ends, your information is securely deleted or anonymized.

8 Your Rights

dkwen respects your privacy rights. You have the following rights regarding your information:

8.1 Right to Access

If you want to know what information we hold about you, you can submit a request to our support team. We will provide the information within a reasonable time.

8.2 Right to Correction

If there is any incorrect or outdated information in your account, you can request that it be corrected. Keeping information accurate is important for both of us.

8.3 Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, you can let our support team know at any time. Even after opting out, important communications related to transactions and your account will continue.

8.4 Right to Close Your Account

You can request to close your dkwen account at any time. After closure, your information will be handled in accordance with the policy described in Section 7 above.

To exercise these rights or if you have any questions, contact our support team via live chat or at [email protected].

9 Children & Minors

dkwen strictly provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from minors.

We verify age at the time of account registration. If a minor's information enters our system for any reason, we will close the relevant account and delete the information as soon as we become aware of it.

If you believe a minor is using our platform, please notify us immediately.

10 International Data Transfers

Some of our technology partners may operate their servers outside of Bangladesh. In such cases, your information may be transferred across international borders. We ensure that in any such transfer, your information is protected to the standards described in this Privacy Policy and that appropriate contractual safeguards are in place.

11 Policy Changes

dkwen reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will:

• Publish the updated Policy on the website;
• Notify registered users by email (if the changes are significant);
• State the date the change takes effect at the top of the Policy.

Continued use of the platform after a change takes effect means you are considered to have accepted the updated Policy. We recommend visiting this page regularly.

12 Contact & Complaints

For any questions, requests, or complaints regarding your privacy, please contact our support team. We provide 24/7 support in both Bengali and English:

• Live Chat: Instant support is available through the chat feature on the website.
• Email: [email protected]

We will work to resolve your complaint or request within a reasonable time. We are always committed to responding promptly and reliably.